Our team has recent experience with Avaya, Cisco UCM and Lync 2013, connecting each to various types/sizes of
ACME Packet SBCs. Typical engagement starts with an initial information gathering meeting would include: SIP
Trunking carrier, Customer's IP PBX type and version, IP addressing to be used. SBC Configuration includes
establishment of ingress and egress call flows, and installing an image; and a test plan to validate configuration.
Also supported are SBC image upgrades to address bug fixes or take advantage of new features.