Integrated Case Management

Electronic Integrated Case Management (eICM)

Client: Montgomery County Department of Health and Human Services

Role: Technology Architecture, Design, Implementation, Reporting and Test Support

Objective: Integration of 140 disparate processes across six program areas into an integrated, “no wrong door” process that will allow recipients of HHS services to apply for and obtain services more efficiently while providing a single, integrated system of record for caseworkers.

Background and Solution: Montgomery County, MD is one of the largest counties in the State of Maryland and serves a diverse population, some of which requires assistance from the County’s Health and Human Services programs. Montgomery County DHHS provides services within six program areas (Aging & Disability Services, Behavioral Health and Crisis Services, Public Health Services, Special Needs Housing and Administration), each of which houses multiple discrete programs and associated processes. The objective of this project is to integrate DHHS services to:

• Enable citizens of Montgomery County to obtain DHHS services through a “No Wrong Door” approach
• Enable DHHS case workers and management to efficiently administer, manage and track services

Mindboard team is spearheading design and implementation using Oracle/Siebel platform. To provide full case information, the system integrates with both State systems and other County systems. Integration with the state systems use Web services, including middleware and a National Information Exchange Model (NIEM) structure for communication. The communication with other County systems (e.g., eHR) use a master data structure implemented using Oracle Enterprise Data Quality (EDQ) tools. The case outcomes, analytics, and reporting is performed using Oracle’s Business Intelligence Enterprise Edition (OBIEE) and Oracle’s Case Management Analytics package.